Please read these terms carefully

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from Student Services Direct indicates your acceptance of these terms and conditions.

Student Services Direct reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

Student Services Direct is the service provider; it is also referred to as "SSD", "Student Services", "us" and "we".

Customer is the person or organisation who purchases or seeks services from Student Services Direct; it is also referred to as "you".

Placing order

• Placing Orders
• Payment Options
• Shipping
• Order Tracking
• Return and Refunds
• Warranty Returns
• Warranty Turn Around Time
• Disclaimer

Placing Orders

All orders placed are subject to confirmation and acceptance by Student Services Direct.

Student Services Direct may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving a written notice (via email or fax) or via telephone call to Student Services Direct, which must be received before the shipping of the order has been completed. Student Services Direct will notify the customer in the event of a price change.

To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.

Despite our web site being directly connected to our inventory system, quantity in stock displayed on our web site should be considered as a guide only. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site.

Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching of the order can not be processed under any circumstance.

Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.

Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost. This fee may be waived only at the discretion of Student Services Direct.

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Payment Options

For all on-line orders, accepted payments are direct deposit and TT bank transfer, Paypal or Credit card. If any other form of payment is required, please contact us to discuss the matter before placing your order.

Despatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance.

When doing a direct fund transfer or direct deposit into our account, please include the Order ID as the deposit Reference. It is also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.

Our bank account details:

Account Name: Student Services Direct Australia

Bank: Westpac

Branch: Tuggerah NSW

Branch Add: Shop 1050a, Westfiled shopping town, Tuggerah NSW, 2259.

BSB: 032627

Acct No: 219643

The title of the goods supplied does not pass to the customer from Student Services Direct until the full amount is paid to Student Services Direct.

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Shipping

Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Student Services Direct will make every effort to deliver on time. However, we shall not be held liable for delay or any lost shipment.

Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

For any imported items (which will be clearly stated in the shop online),Customers are required to pay all import duties, VAT, GST or any other charge as set out by your countries foreign trade policy or import procedure. Student Services Direct shall not be held responsible for any charges incuured by the customer once the consignment has been despatched from our warehouse.

As a preference Student Services Direct uses Fedex Courier services for all consignments where possible. However in the event of the service not being available, Student Services Direct reserves the right to freight our consignment with another reputable carrier.

Order Tracking

When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.

Return and Refunds

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.

Any incorrect, missing or damaged items received must be reported to Student Services Direct within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.

Student Services Direct owns the title of any extra goods shipped with your order that have been dispatched in error.

Warranty Claims

All goods sold by Student Services Direct come with standard manufacturer warranty unless otherwise stated (ie. imported stocks), it can only be shorter if a special note is mentioned about an item. Any warranty issues for imported stocks are to be addressed with Student Services Direct. SSD will issue an RMA (return merchandise authorisation) number and will advice customer of the address stock is to be returned for repair.

Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.

Warrantees for individual parts we sell are provided by the manufacturers, not Student Services Direct. Student Services Direct is happy to assist where possible, but the final decision on repair and or replacement of the item is completely at the discretion of the manufacturer.

Warranty only covers the item(s) sold by Student Services Direct. Warranty does not cover any other equipment used in conjunction with the item(s) sold by Student Services Direct.

Student Services Direct does not handle warranty claims for those goods where the manufacturer accepts direct warranty claims from customers. Most if not all of our products are covered by direct manufacturer warranty.

DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines. Please contact us and obtain a RMA (Return Merchandise Authorisation) number prior to returning anything. Goods must be shipped within 3 working days after the RMA number is issued. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.

Customers must request a RMA (Return Merchandise Authorisation) number prior to returning any merchandise to Student Services Direct. RMA number is deemed effective for only 8 days including the day of issue. RMA number can be obtained by E-mailing our support, or by phone call. RMA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer and is not a warrantable claim to the manufacturer.

A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Student Services Direct to not be faulty, then all returning shipping fees will be worn by the customer. No item will be returned to the customer unless all charges have been paid for.

All warrantees are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged or used under wrong voltage etc.

Student Services Direct is not responsible for data contents or the security of the data contents contained in any returned goods.

Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.

Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.

Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Student Services Direct. Student Services Direct is not responsible for any parcel missing in transit, on its return back to Student Services Direct.

Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the discretion of the manufacturer.

Warranty Turn Around Time

Turnaround time for warranty claims largely depends on the suppliers or the distributors.

We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. Student Services Direct is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.